Virtual Receptionist
Create exceptional customer experiences and run your business smoother with easy, customizable, dependable call routing technology.
Free up administrator time and ensure no call goes unanswered with Virtual Receptionist. Sometimes called an auto attendant, Vonage Virtual Receptionist allows you to manage your phone menu, routing, and outgoing messages through the cloud. This makes it easier for customers to talk to the right person while eliminating the manual work of answering and routing phone calls.
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How virtual receptionist works
A virtual receptionist provides callers with a list of options and prompts callers to select from a preconfigured menu based on business working hours, outside business hours, holidays and other scheduling impacting scenarios and routes calls accordingly. For businesses, it’s easy to customize and change settings for call routing based on schedules, departments, or availability. And with our text-to-speech option, you can either record or type in greetings to quickly change your outgoing messages.
Key features
- Set your virtual receptionist options for daytime, lunch breaks and after- hours calling. Preconfigure holidays and custom events as recurring monthly or yearly.
- Easily prioritize schedules and share settings between schedules so your business is always equipped to address calls anytime.
- Ensure employees and organizations never miss a call using a sophisticated call management system that is highly intuitive and alleviates burden on IT.
- Provides administrators flexibility to record new greetings and the option to use text-to-speech to modify or create new greetings.
