Call Queue
Professionally manage your incoming calls.
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
-
Looking for business communications and call center features in a single app? VBC Small Business Bundle includes call queue.
Learn more
Call Queue overview
Call Queue offers a “virtual waiting room” so your callers can remain on the phone while they wait for a representative to answer.* Call Queue is a call management system that helps the business with limited staff manage large call volumes, offers directional prompts like Music on Hold, and plays specialty messages.
How Call Queue works
Apply a Call Queue to a specific phone extension, and then set up the phone queue using the options and messaging prompts that will direct callers through a preset sequence until their call is answered by the appropriate agent. Agents may log in with a PIN to the phone queue you’ve assigned to them.*A low $0.03 per-minute charge applies when callers are on hold before the agent answers.
Analytical
Manage a large call volume with limited staff, monitor activity, and pull reports from the system.
Professional
Promote marketing campaigns within phone queue messaging, customize the queues with call tags to drive specific inquiries, and present an engaging, professional experience for callers.
