Vonage Contact Center with VBC
(Unified Communications)
Express
Our contact center solution provides basic IVR, skills-based routing, agent console, real-time dashboards, customizable historical reports, and call recording.
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Inbound/Outbound Dialing:
- Auto-attendant Routing
- Skills Based ACD Routing
- Call forwarding to third-party after hours
- Outbound manual dialing
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Supervisor/Administration Capabilities:
- Web-based Administration
- Interaction architect to graphically build call flows
- IVR Scheduling
- Supervisor monitoring
- Dashboards and Reports
- Call recordings (30 days included)
- Agent interface with call controls
- Hard phone or softphone options available
- Configurable agent status
- View callers in the queues agents are skilled for
- Caller ID, screen pop, and note taking
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Customer Experience & Advanced Integrations:
- VGIS CRM Integration Available
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Elevate
Take your customer experience and advanced integrations to the next level with Vonage Contact Center's Elevate plan.
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Customer Experience & Advanced Integrations:
- IVR with Data Dip
- Queue Callback
- SLA Optimization Routing
- IVR Post Call Survey
- Reporting API Available
- CRM Data Routing
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
