Our contact center plans
Priority
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Announcement Place in Queue
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Analytics, Reporting, and Dashboards
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Screen Pops, Call Recordings
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Disaster Recovery, Emergency Call Routing
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IVR, Skills-based Routing, SLA Optimizer
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Post Call Quality Rating
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Priority Call Handling, Personal Queues
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Single sign-on
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Contextualized Notifications
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Dialer, Omnichannel*
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…and more
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Premium
A great option for companies focusing on improving customer experience and agent performance
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Dynamic & Multilingual Announcements
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Dynamic Routing, Queued Callback
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Whisper Coaching
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Post Call Survey
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APIs for
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Agent Availability
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Authentication
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Reporting, Interactions
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User Admin
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…and more
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
Add-on Options
Additional add-on options make your contact center work even harder for your business:
Thanks for reaching out!
We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.
*Capabilities supported by CRM
Unified Communications add-on
Enterprise telephony, meetings, video chat and 99.999% reliability¹: Vonage Business Communications (VBC) is a single platform for all your communications needs.
Based on Vonage's average uptime from July 2021 to February 2022.
Different features available for different CRMs. Please contact us to discuss the best solution for you.
